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Your company has a Microsoft 365 subscription.
You attempt to review call quality by location.
When you sign in to the Microsoft Call Quality Dashboard, you discover that no locations are defined.
You need to ensure that all the call quality information in the dashboard is segmented by location.
What should you do first?
A. From the Microsoft Teams admin center, run the Network Planner.
B. From PowerShell, run the Set-CsQoEConfiguration cmdlet.
C. From an administrator's computer, run the Network Testing Companion.
D. From the Microsoft Teams admin center, configure reporting labels.
Answer: D
Topic 2, Contoso, Ltd
Case study
This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.
To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.
To start the case study
To display the first question in this case study, click the button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirement, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the button to return to the question.
Contoso, Ltd. is a pharmaceutical company that has 3,000 users in offices across North America.
Existing Environment
Active Directory
The network contains an on-premises Active Directory domain. All user accounts are in departmental organizational units (OUs).
Microsoft Office 365
All users are assigned a Microsoft Office 365 E5 license and are enabled for the following services:
* Microsoft Yammer
* Microsoft Exchange Online
* Microsoft SharePoint Online
* Microsoft OneDrive for Business
* Azure Active Directory (Azure AD)
* Azure AD
* dynamic group membership
Microsoft Skype for Business
Contoso has an on-premises deployment of Microsoft Skype for Business Server 2015. All the latest cumulative updates are installed on all the servers. The following services are used in Skype for Business Server 2015:
* Meetings
* PSTN calling
* Instant messaging (IM)
* Federation to external companies
Contoso has the following departments:
* IT
* Sales
* Human resources (HR)
* Research and deployment (R&D)
All groups are created by using dynamic group membership that use the department attribute.
Business goals
Contoso identifies the following business goals:
* Migrate the maximum number of users to Microsoft Teams.
* Minimize administrative effort.
Device requirements
Contoso identifies the following device requirements:
* Replace Skype for Business IP phones with Microsoft Teams phones.
* All Microsoft Teams phones must be set to lock automatically after 60 seconds.
Meeting and Live Event Requirements
Contoso identifies the following meeting and live event requirements:
* Requirement1: Guest users must be able to join live events.
* Requirement2: Guest users must always wait in a meeting lobby.
* Requirement3: Contoso users must always bypass the meeting lobby when they join by using the Microsoft Teams client.
* Requirement4: After the upgrade to Microsoft Teams, all meetings must be scheduled by using Microsoft Teams.
Calling Requirements
Contoso identifies the following calling requirements:
* Migrate all existing auto attendants and response groups to Office 365.
* Minimize the on-premises PSTN infrastructure.
Technical Requirements
Guest users must be prevented from making private calls.
Security Requirements
Contoso has the following security requirements for the Microsoft Teams deployment:
* The number of ports allowed on the company's firewall must be limited.
* Team names must be prevented from containing the name of any products produced by Contoso.
* Users in the R&D group must be prevented from sending chat messages to users in other departments.
* To meet the company's compliance policy, users in the sales department must continue to use on-premises Skype for Business for IM and calling only.
Pilot Project
Contoso begins a pilot project for the upgrade to Microsoft Teams.
You identify the following issues during the pilot project:
* Microsoft Teams users report that they often receive continuous notifications from the Microsoft Teams client for 20 minutes.
* Two pilot users in the HR department report that they are not members of the HR team.

Exam Topics

The following topics and their approximate %ages of content are likely to be included on the Service Cloud Consultant ADM-261 exam. However, Salesforce may include other related topics on any delivery of exam.

  • Network Fundamentals 20%
  • Network Access 20%
  • IP Connectivity 25%
  • IP Services 10%
  • Security Fundamentals 15%
  • Automation and Programmability 10%

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